Living in Isolation: How language barriers shut immigrant New Yorkers out of critical City housing service

Mar 05, 2007
  • Description

This report confirms that linguistically isolated households ii need greater access to housing services. Yet, these New Yorkers are limited in their ability to access city housing services because of language and cultural barriers. Our data also indicate that linguistically isolated New Yorkers have benefited far less from improved housing-complaint-collection processes than other New Yorkers. The New York City Department of Housing Preservation and Development (HPD) -- the city agency that works to ensure that tenants live in safe and healthy housing -- has taken some steps to address these barriers. Our data suggest, however, that more needs to be done to improve access to housing services for linguistically isolated New Yorkers.