The Greater Hartford Reentry Welcome Center (GH-RWC) officially opened its doors on September 17, 2018. Community Partners in Action administers the Center with in-kind support from the City of Hartford, the Connecticut Department of Correction, the Connecticut Judicial Branch-Court Support Services Division and over thirty community based organizations. The GH-RWC's mission is to ensure that "individuals returning home will have access to support, information, resources, and referrals to vital services in one location. These services are key to an individual's successful reintegration back into our community." This report presents process evaluation findings from the first year of implementation. Its purpose is to identify what is and what is not working well and to provide strategic recommendations for areas needing improvement and to leverage emergent promising practices. This is the first in a series of reports for a three-year formative evaluation comprising process and outcome findings.