This document presents gender performance indicators and how well women are being treated. If an institution is targeting women, as 74% of microfinance institutions do, then it should be able to measure how well it is serving women. Similarly if an institution's mission declares a commitment to women, then performance should reflect that commitment. Recognizing a lack of information beyond basic measures, Women's World Banking set out to develop an evaluation framework that defines the key metrics that will allow microfinance providers to measure how effectively they are serving women, both internally and externally.
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