Approximately 240 million calls are made to 911 every year in the United States. Only a small fraction of these calls are for serious or violent crimes. Even in communities with high homicide rates such as Baltimore, Camden, New Haven, and New Orleans, fewer than 4 percent of 911 calls are related to violent crimes. Instead, the majority of these calls are related to incidents of disorderly conduct, noise complaints, suspicious people or cars, mental health issues, substance use, and homelessness.
Programs that deploy public health professionals and crisis workers to situations involving mental health, substance use, and homelessness—referred to as alternative dispatch programs—offer an emerging solution that can save lives and provide critical services to those in need. Alternative dispatch programs utilize first responders who are specifically trained to resolve the emergencies that most commonly arise in communities with methods that address root problems and minimize the risk of force or deeper involvement with the justice system. These programs provide communities with a critical means for addressing crises, while also freeing police to focus on preventing and solving serious crimes.