Digital technologies that serve as a communication bridge between providers and consumers have the potential to disrupt the U.S. health care system by enabling consumers to get care and support when and where they need it, while also making their needs and preferences known. This report describes early efforts to use digital technologies—ranging from remote monitoring devices and teleconferencing devices for virtual office visits to data mining tools—to redesign care models around the common needs of discrete patient populations. The approaches described, including those designed to increase patient engagement and close communication gaps, focus on the needs of patients with complex and costly medical and behavioral health conditions as these efforts may present the greatest opportunity for simultaneously improving care and reducing costs.
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