A Report Card for the New York City Housing Authority (NYCHA): Residents' Evaluation of NYCHA and Recommendations for Improvement

Aug 01, 2011
  • Description

From May 2010 through April 2011, members of five community organizations, CAAAV: Organizing Asian Communities, Community Voices Heard (CVH), Families United for Racial and Economic Equality (FUREE), Good Old Lower East Side (GOLES), and Mothers on the Move (MOM), with support from the Community Development Project (CDP) of the Urban Justice Center, collected 1,446 report cards that asked public housing residents to "grade" the New York City Housing Authority (NYCHA). Residents graded NYCHA--using a traditional letter grading scale--on management, the centralized calling center, repairs, and maintenance of buildings and developments. Public housing residents were involved in every stage of the research and participated in the development of report card questions, research findings, and policy recommendations. NYCHA received failing grades in 10 of the 26 categories.