Clear all

4 results found

reorder grid_view

Provider Survey Results: A Preliminary Evaluation of Chicago’s Plan to End Homelessness

July 3, 2012

Working with various social service agencies that provide homelessness services, the research team evaluated the programs and models that have been put into place under the Chicago 10 year Plan to end Homelessness and provide data to make necessary mid-course corrections and improve implementation going forward. The four key components of the project are a qualitative study of homeless clients, a longitudinal client survey, a homeless service agency survey, and a service inventory.

Evaluation of the Homelessness Prevention Call Center: Presentation

January 10, 2012

CURL and Catholic Charities' research team conducted a process evaluation of the Catholic Charities Homelessness Prevention Call Center's daily operations, the experience of callers through the Call Center system, the efficiency level of Call Center policies, and system best practices. This evaluation will inform future Call Center planning and programming. Community partners include the Chicago Alliance to End Homelessness and the Chicago Continuum of Care along with the City of Chicago's 311 service. 

Evaluation of the Homelessness Prevention Call Center

December 1, 2011

CURL and Catholic Charities' research team conducted a process evaluation of the Catholic Charities Homelessness Prevention Call Center's daily operations, the experience of callers through the Call Center system, the efficiency level of Call Center policies, and system best practices. This evaluation will inform future Call Center planning and programming. Community partners include the Chicago Alliance to End Homelessness and the Chicago Continuum of Care along with the City of Chicago's 311 service. 

Evaluation of the Homelessness Prevention Call Center: Executive Summary

October 1, 2011

CURL and Catholic Charities' research team conducted a process evaluation of the Catholic Charities Homelessness Prevention Call Center's daily operations, the experience of callers through the Call Center system, the efficiency level of Call Center policies, and system best practices. This evaluation will inform future Call Center planning and programming. Community partners include the Chicago Alliance to End Homelessness and the Chicago Continuum of Care along with the City of Chicago's 311 service.